Smartthings Door Lock Unavailable

With wink all i had to do was add the device and then i was able to get push notifications every time it was locked unlocked i could view code.

Smartthings door lock unavailable.

So far some things i love and some things i find really frustrating with smartthings. My latest frustration is with my door lock. If the batteries are showing less than 65 replace them. This will usually fix itself within a few days once the issue has been resolved from smartthings end.

The platform has an outage this happens from time to time suddenly devices which are working go offline for no reason sometimes a few other times mass outage. Yale push button deadbolt door lock b1l yrd110. There are typically 2 categories for why a devices does unavailable. I found this thread hoping to hear i wasn t alone.

This lock model has a firmware issue of reporting the wrong battery level and it can cause the lock to die suddenly below this threshold sometimes due to excessive load on the battery causing the voltage to drop below the operating threshold. Check replace the lock batteries. I m new to smartthings from having used wink for the past 5ish years. Drshaw september 13 2017 3 01am 6 the last two days smartthings has become completely unusable to me.

I have the schlage connect z wave model be469. Of course the rest of the devices some cree bulbs the garage door opener and a few others are still unavailable even after a repair so we ll see what support says. From the home screen touch menu and select devices.